Wednesday, January 28, 2009

Did you say "anything else?"

Emmi has an appointment with a plastic surgeon in February to discuss correcting her soft palate. The last appointment we had with him did not go well. The guy was an ass. I know, I know. You want to know why I am going back to him. Well, simple. 'Cause he happens to be the best pediatric cranio-facial doc around. Good surgery skills trump bedside manners when you are cutting into my kid's head. Anyway, not only am I making Kenny come with me, but the therapist that diagnosed Emmi is attended the appointment, as well. Except, she realized today that Emmi's appointment was scheduled for a day she would be out of town. She called the surgeon's office to have them reschedule with me for the following week. I told her that I had not taken the first available appointment purely because it was at 9am, so I wanted her to make sure they did not try to give me a 9am appointment. We live on the outskirts of Houston. Driving into town at 9am, would mean we have to leave the house before 7am. It also means one of my parents would have to come to town to get Jill on the bus. And? Emmi acts like a fool in doctor's offices after she has been trapped in the car for two hours. The therapist laughed. She told me she would have the scheduler call me.

My phone rings.

"Tricia? Hi. We have a 9:15 available for Emmi on the 23rd."

"Do you have anything else?" Seriously? 9:15 is no better than 9.

"No ma'am. There is nothing else."

"Okay, well. What about another day, because I can't get there by 9." I explain the bus thing and the two hour drive thing.

"Oh, well, he can see you at 10:45 instead."

Ummm. Apparently we have differing definitions of "anything else."

9 comments:

Sheri said...

I hate BS like that! UGH! At least you got adecent time afterall.

Malskey said...

At least you stuck to your guns enough to get the better time!

Dave said...

Makes me crazy. The drill is so familiar with these medical people.
Arrggghhhh

zakary said...

Uggh, retardedness!

zakary said...

Uggh, retardedness!

Leah J. said...

People really get on my nerves. I find that it only gets worse when you have kids! :)

Kristina White said...

This is so funny! I have similar stories and it just goes to show you that the person on the other end of the phone is first and foremost a person, likely with children or grandchildren of their own, and once you plead your case they can often "find" something for you. And, I'm really impressed you are getting in 1 week after your cancelled apt. That, in and of itself,is amazing! Around here it would be a few more months....

I am Trish Marie said...

Oh well, that is plastic surgery. It takes three months to get into the ENT.

Catherine said...

I hear you about weird/rude Drs. When my mom had her brain surgery she had the weirdest DR. He had NOOOOOOOO bed side mannor. He was rude, he was short, he had no compassion...but he was the BEST and he saved her life so I dont care how he talked to us after the fact!GOOD LUCK with little Emmi!!!